Frequently Asked Questions

The conditions of sale provided on the web, are purely informative and may be subject to change in response to changes that occur in tax regulation, or by simple fluctuations in the market. However, placing the order through the purchase process described, implies compliance with the price offered and with the general conditions of sale in force at that particular moment.

Right after choosing your desired products, completed the checkout process and made your payment, you will receive an e-mail confirming your order.

What happens if I do not receive the confirmation e-mail?

In case you do not receive the e-mail and if you have doubts about whether your purchase was successful or not, please send us an email to info@mindthebag.co.uk and we will help you with your order.

If an item says "PRE-ORDER" in the title, it means it is currently out of stock, and will be shipped once it has been restocked. The estimated restock/shipping date will be listed in the product description. Please note all "PRE-ORDER" dates are approximate. If you require an item by a specific date, we recommend emailing us prior to purchasing. Items that are placed with pre-order items will be sent together once the pre-order arrives.

How much do I have to pay for delivery service?

The recipient will be aware of the shipping costs of each of the products, except for the relative ones that are destined outside the UK and Spain, whose shipping is different and needs to be arranged by e-mail at info@mindthebag.co.uk.

Delivery terms

Delivery times vary depending on whether the shipments are made to the UK and Spain, to a country of the European Economic Area, or to another foreign country. The estimated period of time foreseen for the delivery:

- UK and Spain: Approx. 2 to 3 business days.

- European Economic Space: Approx. from 5 to 7 business days.

- Other foreign countries: Approx. from 7 to 20 business days.

And in all cases, up to a maximum term of 30 business days, excluding any responsibility to www.mindthebag.co.uk, for any delay that may occur as a result of an abnormal operation of the aforementioned service (for bank holidays or any other holidays, among other reasons) , or for any incident with the customs of a foreign country.

*Although we do our best to send out orders in a timely manner, we cannot be held responsible for any delays with Royal Mail Post.

**International customers: items might attract duties/taxes according to the regulations in your country. Duties, taxes and fees are the responsibility of the addressee and are out of the sender and delivery agents hands.

In case of receiving a product damaged by transportation, you must contact www.mindthebag.co.uk by email at  info@mindthebag.co.uk within the first 24 hours to claim the incident to the company responsible for shipping.

How do I return an item?

Please contact our customer service immediately via email at: info@mindthebag.co.uk  to organise a return and complete relevant documentation.

Can I exchange an item?

We only replace items if they are defective or damaged. Please choose your Mind the Bag carefully as we do not exchange or refund for change of mind (including unwanted gifts etc.) All bag dimensions and details are listed on each product's page to provide as much information about the product as possible prior to purchasing + please feel free to shoot us an email with any questions!

How long do I have to return an item?

Please be aware all returns must be made within 30 days of the e-mail confirming shipment. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

How do I know if I am eligible for a return?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Can I return sale items?

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

How much do I have to pay for my return?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75 / 60€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When will I receive the refund for my return? 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mindthebag.co.uk 

Payment Methods

We accept Mastercard, Visa, Paypal and Amex.

Our team is continuously seeking independent retail partners who wish to stock our bags.

For further details on how we can work together, please send us an email: info@mindthebag.co.uk 

We are looking forward to collaborate with you!